Pricing FAQs
What am I paying for in order to track my assets?
The GPS part of tracking is free, compliments of the United States government putting satellites in place for public use. There is no limitation on using this service. Communications are often where the cost of tracking is. Using cellular networks in order to convey data is something the cellular carriers control. Using satellite networks for communicating this data is usually even more expensive than cellular. Mapping data may also incur additional costs. The agencies that gather this data charge higher price premiums for the highest quality data. Finally, hardware is often the largest cost in tracking, encompassing both tracking devices and the computer hardware needed to run the Cygnus Track software.
How can I get the process moving? Can I see a demo of the system?
The easiest way to see Cygnus Track in action is to sign up for your free Cygnus Track Starter Edition account. You'll get your own private system hosted on ThinkGeo's cloud-based servers, complete with all the features of Starter Edition that you can explore and experiment with. With Starter Edition, you'll be able to track up to three devices free at absolutely no charge. And if you need more devices, you can add as many as you like for just $9.95 each month, per device.
Once you sign up, check out our How-To Videos for walkthroughs of the system, including how to add devices, use the tracking screen, create mock sessions with the Device Simulator and more.
We also offer a variety of GPS tracking devices you can purchase, preconfigured to work with your Cygnus Track account, to get you up and running. Cygnus Track also supports additional GPS tracking hardware types; see our GPS Tracking Devices list for examples of the devices we've tested with Cygnus Track and how you can make them work with your account. If you have questions, contact one of our knowledgeable sales representatives and they will be happy to assist you.
When I buy a device license, is it tied to a particular device or can I swap it for a different device?
No, your license is not tied to a particular device. When you purchase a device license, it is considered a "floating license" and is only required for active devices.
How much does using the Global Positioning System system cost?
The Global Positioning System (GPS) is free and there is no limit on usage.
We need to track more than three devices, but can we purchase a one-time license and not pay any monthly fees?
Yes you can, if you choose the Cygnus Track Enterprise Edition or Integrator Edition. These editions are among the only web-based GPS tracking systems that can be installed in-house and licensed up-front, so you can avoid paying monthly fees. If you have the staff to maintain the system, you can literally save tens of thousands of dollars every year by supporting your own solution. Cygnus Track Enterprise and Integrator editions may also work with your existing hardware, allowing you to break free from your current provider. If you have questions about the licensing options of Cygnus Track, you may contact one of our knowledgeable sales representatives and they will be happy to assist you.
Are there monthly fees to use Cygnus Track?
It depends upon the edition you choose.
Cygnus Track Starter Edition can be used absolutely free with up to three tracking devices, no expiration date. Additional devices can be used for $9.95 per month, per device.
Cygnus Track Hosted Edition allows you to resell access to your tracking system and gives you access to many more account management features. It carries a $495 monthly system access fee, plus $2.50 per tracking device with no monthly minimums.
Enterprise and Integrator editions give you the freedom to host the system in-house for a single, one-time license fee, saving you thousands of dollars over the long term. For more information about these editions, please contact one of our knowledgeable sales representatives and they will be happy to assist you.
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